Customers and vendors

In 2013 approx. 37% of the Group’s requirements for fuel to be used to generate electricity and heat were fulfilled with hard coal from its own coal mines, operating as part of TAURON Wydobycie.

TAURON Group supplies electricity to customers mainly via three subsidiaries:

  1. TAURON Sprzedaż – supplying electricity to customers in all tariff groups, including households,
  2. TAURON Sprzedaż GZE - supplying electricity to customers in all tariff groups, including households,
  3. TAURON Polska Energia- supplying electricity to strategic customers.

In 2013 total electricity supplied by these companies to TAURON Group’s customers reached approx. 41 TWh, i.e. 92.3 percent of the 2012 volume. Declining supply volume was mainly the result of falling demand from A and B tariff groups’ customers, partly compensated by the growing supply to TAURON’s strategic customers, and also of the observed declining average consumption in the mass customer segment.

Volume supplied in 2012 by the Group to strategic accounts was approx. 10.4 TWh. TAURON’s largest customers in this group include: ArcelorMittal Poland, CMC Poland, Górażdże Cement, ISD Huta Częstochowa, KGHM Polska Miedź, Kompania Węglowa, Grupa Azoty, Jastrzębska Spółka Węglowa, ZGH Bolesław, Katowicki Holding Węglowy and PKP Energetyka.

TAURON Group’s supply by customer segments in 2013

supply

Customer typeVolume of
electricity supplied
(TWh)
Strategic accounts 10.4
Business customers 13.8
Mass customers 12.9
(including households) 9.7
Supply to TAURON Dystrybucja to cover balancing differences 3.9
Supply segment’s total 41.0

TAURON Group’s supply to strategic accounts per industry in 2013

Struktura sprzedaży Grupy TAURON do klientów strategicznych w 2013 r. w podziale na poszczególne branże

Energy market’s progressing liberalization process and growing awareness with respect to its mechanisms among customers is reflected in the degree of customer loyalty in specific market segments. In case of TAURON Group’s business customers more than 90 percent of volume is contracted on individually negotiated commercial terms.

One of the most important changes in terms of customer service in 2013 was the implementation of Electronic Customer Service Office – currently more than 70 thousand of individual customers have online access to information on invoices, electronic agreement or meter readings history. Additionally, works were commenced with T-Mobile on a combined “energy and telecommunications” offering. 2013 sales campaigns were targeted at maintaining the budgeted level of sales margins and developing potential for selling services and value added products.

Electricity and heat generation by TAURON Group’s generation units is dependent primarily on the supply of hard coal and biomass. In 2013 approx. 37 percent of the Group’s requirements for fuel to be used to generate electricity and heat were fulfilled with hard coal from its own coal mines, operating as part of TAURON Wydobycie. The balance came from external sources with Kompania Węglowa providing the biggest share (48 percent). On the other hand biomass was supplied under one year or multiple year contracts signed with its domestic producers and suppliers.